SHOPPING INFORMATION

It will depend the location and receiver address from where it has been sent.

Mainly use Poslaju for local delivery, and PosLaju EMS for international shipping.

Usually for domestic, will takes around 2-3 days for peninsular, and 3 days or a week for Sabah or Sarawak.

For international, will takes around 2-3 weeks depend on the country and their rules and regulation.

After submit the order, our operation team will process it immediately. We will start with check the order details, check the payment if it successful or note, item that customer want, invoices and delivery slip, and ready to send it to the customer with our courier partner.

Depending on the availability of the stock for the item, the process may take extra days if stock not yet been received in our store.

Yes, you will receive an invoices at your email once you successfully make order.

PAYMENT INFORMATION

When you use automated payment gateway services like Billplz, the amount paid will automatically deducted from your bank account immediately once you finished the payment process during the purchase.

Wishlist give opportunity to save products for later purchase. It will save in your account, and you can go through back in there for purchase purpose soon when you are ready.

You may contact us for at inquiry@obatan.co for any damage or wrong product. Then our operation team will guide you the step by step process to get the replacement.

But bear in mind, we will only process the replacement once we have validated the problem on the item.

For changing the ordered item, the new item’s price must be same with the old item’s price, and it must be requested before the item get packed and delivered. In other words, the request of changes must be made as soon as possible.

By the way, Obatan have the rights to fulfill or to not fulfill the change’s request by our customer.

Once the payment have been made, no cancel request will get allowed. Cancelling order only applicable for manual bank transfer payment method only.

You may track your order on the tracking page in menu. Just enter your tracking number and you will the recent activity of your item shipment.